Job Title: Customer Technical Architect
About this role:
We are seeking a highly skilled professional to serve as a Customer Technical Architect. The successful candidate will be responsible for ensuring the success of our clients by removing technical barriers and enabling them to maximize the use of our products and features.
Key Responsibilities:
* Provide technical enablement, introducing new features and products, and demonstrating their application within client environments to drive positive outcomes.
* Collaborate with Sales, Customer Success, Professional Services, and Product teams to share technical expertise, tools, and frameworks that address common client challenges outside current product and service scopes.
* Translate client and prospect requests into actionable insights with clear business outcomes for Product and Engineering teams to prioritize.
* Develop and deliver engaging technical training curricula, working with the training team to accelerate internal and client onboarding and value realization.
Required Skills and Qualifications:
* Bachelor's degree or equivalent practical experience
* 5+ years in a similar technical role
* Extensive experience in IT Infrastructure and/or software development, focusing on Compute, Storage, Databases, Networking, Application Services, Big Data, or distributed computing
* Experience with virtualization, cloud-native architectures, containerization, observability, or DevOps
* Understanding of systems, data flows, and information within enterprise environments
* Experience with API-based solutions
* Excellent communication skills in English, both oral and written
* Strong technical writing abilities
* Exceptional troubleshooting skills and adaptability to new tools
* Significant Linux and/or Windows/Network administration experience
* Willingness to travel for onsite training and evangelism
* Ability to work effectively in a distributed team
* Public speaking and presentation skills
Benefits:
This is an exciting opportunity to work with a leading technology company and make a real impact on our clients' success. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply today!