Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel!
THE PRODUCT
* Pullman Sydney Penrith is a 5-star hotel, part of the Accor group and the Panthers Precinct
* Located within the Western Sydney Convention Centre (WSCC) precinct, creating a premium destination for business and leisure.
* Integrated offering that includes hotel, convention centre, and access to Panthers Club facilities.
The Benefits
* Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
* Competitive Remuneration Package.
* Training and Development with Global Career Opportunities and access to Accor’s Registered Training Organisation.
* Team Discounts across Accor’s 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
* Onsite Complimentary Car Parking
THE ROLE
* Lead and supervise the Concierge team, ensuring operational excellence and luxury service.
* Provide personalized guest service, acting as a trusted local expert.
* Assist with luggage handling, room escorting, and delivery of VIP amenities.
* Promote and facilitate guest sign-ups for ALL Accor loyalty and Panthers Club membership.
* Serve as the connection point between the Hotel, WSCC, and Panthers Precinct.
* Ensure smooth guest transportation and logistics, including airport transfers.
* Maintain front and back-office systems, ensure procedural compliance, and contribute to operational efficiency.
* Support WH&S policies, staff inductions, and uphold hotel safety and service standards.
* Drive team communication, training, and a culture of excellence aligned with the Heartist Philosophy
THE CRITERIA
* Previous experience in a Concierge or front office leadership role within a luxury hotel.
* Strong local area knowledge (Penrith and Western Sydney).
* Proven ability to lead, train, and motivate a team.
* Professional presentation and outstanding interpersonal skills.
* High level of guest service focus, especially for VIP and high-profile guests.
* Proficiency in hotel systems, guest services, and operations management.
* Commitment to WH&S, confidentiality, and adherence to Accor brand standards.
* Availability to work a flexible roster, including weekends and public holidays.
THE APPLICATION
If this sounds like the opportunity for you, please apply now!