**Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a dedicated and driven Concierge to join the Western Sydney Convention Centre and Hotel**
**THE PRODUCT**
- Pullman Sydney Penrith is a 5-star hotel, part of the Accor group and the Panthers Precinct
- Located within the Western Sydney Convention Centre (WSCC) precinct, creating a premium destination for business and leisure.
- Integrated offering that includes hotel, convention centre, and access to Panthers Club facilities.
**THE BENEFITS**
- Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
- Competitive Remuneration Package.
- Training and Development with Global Career Opportunities and access to Accor's Registered Training Organisation.
- Team Discounts across Accor's 5,000+ hotels and partnering businesses. Food & Beverage discounts at Panthers Group Venues.
- Onsite Complimentary Car Parking
**THE ROLE**
- Lead and supervise the Concierge team, ensuring operational excellence and luxury service.
- Provide personalized guest service, acting as a trusted local expert.
- Assist with luggage handling, room escorting, and delivery of VIP amenities.
- Promote and facilitate guest sign-ups for ALL Accor loyalty and Panthers Club membership.
- Serve as the connection point between the Hotel, WSCC, and Panthers Precinct.
- Ensure smooth guest transportation and logistics, including airport transfers.
- Maintain front and back-office systems, ensure procedural compliance, and contribute to operational efficiency.
- Support WH&S policies, staff inductions, and uphold hotel safety and service standards.
- Drive team communication, training, and a culture of excellence aligned with the Heartist Philosophy
**THE CRITERIA**
- Previous experience in a Concierge or front office leadership role within a luxury hotel.
- Strong local area knowledge (Penrith and Western Sydney).
- Proven ability to lead, train, and motivate a team.
- Professional presentation and outstanding interpersonal skills.
- High level of guest service focus, especially for VIP and high-profile guests.
- Proficiency in hotel systems, guest services, and operations management.
- Commitment to WH&S, confidentiality, and adherence to Accor brand standards.
- Availability to work a flexible roster, including weekends and public holidays.
**THE APPLICATION