Customer Service officer (Holiday Rentals) - MUST HAVE HOLIDAY RENTAL EXPERIENCE
MUST HAVE MIN 1 YEAR VACATION RENTAL CUSTOMER SERVICE EXPERIENCE
IMMEDIATE START - FLEXIBLE DAYS / HOURS
Overview
This is a dynamic, fast-paced, and busy role where you are the first point of contact for our valued guests and property owners. If you are an amazing problem solver who thrives under pressure, your key tasks will include:
Frontline Support: Confidently handling a large volume of guest and property owner inquiries via phone and email.
Troubleshooting: Quickly and calmly resolving guest and owner issues—a \"thick skin\" and solution-focused approach are essential.
Responsibilities
Be the Voice of Excellence.
Qualifications
Min 1 year experience of customer service for a vacation rental property manager.
Intelligence & Articulation: A fast learner with excellent written and verbal communication skills.
Tech-Savvy: Comfortable with technology and able to learn new software systems quickly.
Emotional Resilience: Able to deal with difficult customers professionally and without taking it personally.
Professional Team Player: Calm under pressure, highly adaptable, and focused on continuous improvement.
Flexible Schedule: Minimum 24 hours per week, with flexible days/hours between 10 am – 6 pm AEST.
Apply today and become a key member of our growing team
About Professional Holiday Homes (PHH)
At Professional Holiday Homes, we are more than just property managers. We are award-winning owners with over fifteen years of experience managing properties across NSW. Founded in ****, and as a licensed real estate agency, we combine hands-on experience with personalised service and world-class technology to help properties achieve outstanding results.
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