Meaningful Private Health Insurance Role
This is an opportunity to make a significant impact in the private health insurance industry. As a key contact for customers, you will provide expert guidance and support to help them navigate their PHI products.
Our ideal candidate has recent experience in private health insurance, preferably in a customer-facing role. They must be able to clearly explain complex concepts and possess strong technical skills to effectively operate multiple systems.
The successful candidate will work in a fast-paced environment where adaptability and resilience are crucial. If you are passionate about delivering exceptional customer service and have a keen eye for detail, this could be the perfect role for you.
* Assist members with a wide range of PHI enquiries, from updating payment details to explaining coverage.
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* Clearly articulate complex PHI concepts in a simple, supportive way so members feel informed and reassured.
What We're Looking For (Non-Negotiables)
To be successful, you must have:
6-12 months recent experience in private health insurance with a proven ability to explain complex information clearly and confidently.
Strong technical capability – able to juggle multiple systems and operate confidently in less-than-perfect tech environments.
A resilient attitude with the ability to adapt to frequent changes in processes, policies, and system updates.
Why You'll Love This Role
Enjoy a stable, long-term opportunity within a respected member-owned organisation.
Work in a hybrid flexibility environment at our Parramatta office.
Join a supportive team with ongoing training and opportunities to cross-skill into new channels.
Mon–Fri only – no weekends!