Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!
As part of our continued growth in the NT workers compensation market, we are offering a unique opportunity for a Eligibility Officer to join our Self-Insurance team. In this role, you will deliver a customer-centric, empathetic service to key stakeholders acting as the first point of contact as part of the claims lodgement process.
Based in our Darwin office, this is a unique opportunity to bring your existing expertise or transferrable skills to a truly rewarding role. Additionally, you will be supported by our specialist communities of practice for Claims, Return to Work, Injury Management and Mental Health.
Responsibilities
- Act as the first point of contact for injured workers, employers, medical practitioners, etc for all matters regarding a workplace injury claim;
- Conduct risk assessments and triage of claims severity to ensure barriers are identified and appropriate strategies implemented;
- Coordinate the claims lodgement process, ensuring key information is obtained from stakeholders to support the timely determination of a claim and requesting additional information where required;
- Undertake liability determinations for new, secondary or reopened claims in accordance with the relevant information and information at hand;
- Calculate Normal Weekly Earnings (NWE) for claims;
- Document relevant information from initial claims lodgement summaries to support a warm handover to Claims teams.
Qualifications
- A passion for helping people, with experience in administration or customer service. A background in workers compensation, claims or other related discipline would be highly regarded;
- Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
- A proactive and holistic mindset;
- Exceptional time management and organisational skills, with excellent attention to detail; ...