Job Number: 26050307
Job Category: Rooms & Guest Services Operations
Location: W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
Schedule: Full Time
Position Type: Management
Reporting to: Executive Assistant Manager of Rooms
Responsibilities
* Manage day-to-day operations, ensuring quality and standards meet the expectations of guests;
* Handle complaints, settle disputes, and resolve grievances and conflicts;
* Drive GXP/Digital Experience Performance;
* Execute and adapt W Hotels BSA through HIDs (SOPs), frequent training, and audits;
* Monitor GXP/CEC time‐sensitive cases prior to escalation;
* Oversee the financial aspects of the department including labour management, procurement, and payroll;
* Provide guest service that goes above and beyond for guest satisfaction and loyalty;
* Model the Whatever/Whenever mindset and assist Talent in understanding guest needs, providing guidance, feedback, and individual coaching;
* Encourage and build mutual trust, respect, and cooperation amongst the team;
Benefits
* Discounts on hotel rooms within the Marriott International group for you and your family & friends;
* Hotel training opportunities produced by W Sydney and internationally recognized programs by Marriott International;
* Discounts on food & beverage across all our hotels;
* Wellbeing & mindfulness programs to help you stay healthy;
* Employee Assistance Program;
* Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent;
Diversity & Inclusion Statement
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state or local laws.
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