Service Tasmania - Customer Service Consultant - South/North/North West - Multiple Roles - Fixed Term Part Time/Full Time
Department of Premier and Cabinet
* Customer Service Consultant – Kingston/Huonville (Government Contact Centre)
* Customer Service Consultant Relief – Southern Relief (travelling across service centres)
Period of Appointment
Fixed Term – up to 12 months
Hours per fortnight
Up to 73.5 hours (Multiple positions listed below)
* Kingston/Huonville (Full Time)
* Multiple Southern Relief (Full Time and Part Time) – requires travel and flexibility
* Launceston Hub (Part time)
* Northern Regional Hub – Part Time (Scottsdale/George Town area)
* Multiple Northern relief – Full Time/Part time – requires travel and flexibility
* Northern Regional Hub – Part Time (Campbell Town area)
* Devonport Hub (Part time)
* Burnie Hub (Part time)
* Government Contact Centre (Part Time)
Salary
Tasmanian State Service Award – General Stream Band 3
$74,783 to $80,835 per annum
Our Employer 12% superannuation contribution is on top of this amount.
Salary range is in accordance with Public Sector Unions Wages Agreement 2022.
Salary Packaging
DPAC employees and officers can elect to salary sacrifice a proportion of their salary for the novated lease of a motor vehicle. This lease is arranged through an employer‐nominated organisation, which is currently Maxxia.
Benefits available to eligible candidates
* A range of leave options available, including study leave and professional support.
* Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for starting at $14.95 per week per person, or $27.95 for a family.
The Role / Duties
As the first point of contact for Service Tasmania you will be responsible for providing friendly, professional and customer‐focused service both in person and over the phone. Assessing customer needs, clarify complex enquiries, and deliver accurate advice on a wide range of products and services. Process transactions efficiently and accurately in line with established procedures and timeframes. Cash handling and confidence with technology are important components of the role.
Carry out functions as delegated on behalf of multiple government agencies, ensuring compliance with relevant policies and regulatory requirements. Work collaboratively with colleagues to achieve team outcomes, support learning and continuous improvement, and manage workloads effectively. Service Tasmania staff are expected to uphold the State Service Code of Conduct, confidentiality, and workplace health and safety obligations.
Essential Requirements
The Head of the State Service has determined that the person nominated for this position is to satisfy a pre‐employment National Criminal History Police Check before taking up the appointment, promotion or transfer. The following check is to be conducted:
* Crimes involving dishonesty
* Crimes of violence
* Sex related offences
* Serious drug offences
* Traffic violations, criminal or traffic charges (but not including parking infringements).
A Current Driver's licence (Relief CSC position only)
Desirable Requirements
* 12 months' experience in a customer service, retail or contact centre environment.
* A current licence to drive a motor vehicle in Tasmania.
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