Company Description
Welcome to This Australian Life.
From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.
We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?
**Job Description**:
Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL's Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct. Our people may spend their career at TAL working within one channel or may move across these channels.
Within our Group channel, we support customers who have obtained their life insurance through their superannuation fund. Accordingly, we may interact with the Customer, the Superannuation Fund Trustee and the Superannuation Fund Administrator as we progress our Claims Management for our Customers. Group is structured in accordance with our Superannuation Fund partners requirements..
Our CBUS team based in Melbourne are looking for an **IP/TPD Claims Assessor** with the technical skills and knowledge who want to join in our mission of 'being by your side for life' to positively impact Australians.
In this role you will,
- Independently manage a portfolio of claims end-to-end
- Active engagement of key stakeholders to deliver timely outcomes for customers
- Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
- Provide exceptional customer service including management of claims, communication and inquiries
- Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
- Participation in case conferences, peer case discussions, instructing third party service provider
**Qualifications**:
To be successful in this role you will have,
- Demonstrated experience in a similar position involving **income protection**, life, lump sum, trauma, critical illness, injury, **TPD** or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn
You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.
Additional Information
Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don't just say it; we do it. We offer a workplace that's inclusive and flexible, supporting our people with options that let them make the most of their careers.
We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.
LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.