ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Retail Assistants (all duties) have a wide-ranging role, supporting the Store Manager in ensuring quality customer service on the shop floor, carrying out transactions at point of sale, maintaining the general appearance of the store area and assist customers to bring in donations as well as sorting and pricing items for sale. Together, Retail Assistants play a key role in fostering a culture of inclusiveness and community spirit amongst the team, which in turn enhances the customer experience in the store.
Key responsibilities
- Customer Service:
With your friendly and engaging personality, ensure all customers are warmly greeted and are provided guidance to the store's areas and inform of any specials. Also provide assistance to those who are donating items and to community members referred to the store for material aid support.
- Point of sale:
Bring your attentive and patient service to assist with sales transactions, answering customer enquiries in store and over the phone.
- Displays and merchandising:
With the guidance of the store manager, ensure items are displayed attractively and safely with clear thoroughfares, and floors and displays are clean and fresh.
- Quality control:
- Pricing:
- Safety:
Qualifications and skills (desired/required)
- Experience in retail, point of sale systems and customer service preferred but not mandatory as volunteers are always supported with on the job training
Capabilities and personal attributes
- Manage self:
Shows personal motivation and commitment to completing work activities effectively.
- Act ethically and with integrity:
Is reliable and trustworthy and acts consistent with TSA vision, mission and values.
- Show respect:
Seeks input from others to better understand diverse perspectives and needs.
- Display resilience:
Remains open to new ideas and approaches.
- Work collaboratively:
Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others.
- Innovate and continuously improve:
Shares ideas about ways to improve work tasks and solve problems; adopts improvements and innovations.
Background check requirements
Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role:
- As this role involves handling money, it requires a Police Check
Work Health and Safety (WHS) considerations
We take Work Health Safety and well-being seriously at The Salvation Army. We want to ensure volunteers are fully informed and aware of key safety considerations. For this role, key considerations include (but not limited to):
- Long periods of standing or walking around the store means Retail Assistants will be required to wear comfortable and supportive shoes and take regular breaks.
- Receiving potentially heavy or inadequately packaged donations will require Retail Assistants to be fully briefed on correct manual handling procedures, including use of assistive and personal protective equipment.
- As this role occasionally interacts with vulnerable people and potentially stressed community members, training will be provided.
- This role requires up to date COVID vaccination
Other WHS considerations will be covered during the induction.
Development opportunities with this role
This role will give volunteers an opportunity to develop skills and build experience in retail practices, point of sale systems, valuations of donations, sorting and stocking of shelves, as well as experience in working as a part of a team. Volunteers will receive on the job training and support, working alongside experienced retail professionals in a caring and supportive environment. As an extra bonus, volunteers have access to professional development training.
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. _Additionally, certain volunteer roles may require a National Police Check._