Job Description
This role is an exciting opportunity to join our team as a Senior Case Manager. As a key member of the claims management team, you will be responsible for overseeing the quality and efficiency of claims processes while supporting case managers in delivering exceptional service to members.
The successful candidate will have a strong background in claims management and experience in coaching and mentoring team members. They will also possess excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
In this role, you will be responsible for:
* Conducting thorough quality checks on terminal illness claims processed by case managers
* Maintaining queues under quality assurance and ensuring all outstanding work items are acted upon within service standards
* Being a point of contact for members and providing them with factual information and updates on claim progress
* Identifying and rectifying errors or inconsistencies in claims management
* Supporting case managers with technical guidance on effective claim management
* Developing and implementing quality improvement initiatives to enhance claim outcomes and member experience
Required Skills and Qualifications
To be successful in this role, you will need:
* A minimum of two years' experience in a senior claims role, preferably in the superannuation or insurance industry
* Strong empathy and communication skills, with the ability to provide professional feedback and coaching to team members
* Excellent problem-solving and analytical skills, with the ability to identify and resolve complex issues
* Advanced use of Microsoft Office products, including Word, Excel, and Outlook
Benefits
As a valued member of our team, you can expect:
* Competitive remuneration package
* Ongoing learning and development opportunities
* Flexible working arrangements
* Opportunities for career advancement and growth
Others
At our organization, we value diversity and inclusion and are committed to creating a workplace that is respectful and welcoming to all. We believe in fostering a culture of safety, respect, and inclusiveness and encourage applications from candidates from diverse backgrounds.