Job Description
As a full‑time Department Manager, you’ll lead and support your team, fostering an inclusive culture that promotes collaboration and an entrepreneurial spirit. You’ll deliver outstanding customer experiences, maintain operational and visual standards, and promote and sell our products.
Responsibilities
* Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards, while actively promoting and selling our products.
* Take responsibility for your store and department’s strengths, analyze sales performance, identify commercial opportunities, set goals, and create plans to optimize results, profits, and stock levels.
* Manage team planning, scheduling, and ensure seamless opening and closing routines.
* Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation.
* Stay updated on fashion trends, customer preferences, and competitors to maintain a competitive edge.
* Represent yourself and the brand positively during all customer interactions.
Qualifications
* Experience in retail management and operations.
* Strong leadership skills, with a passion for coaching and developing teams while exemplifying company values and culture.
* Expertise in sales planning, analysis, and follow‑up, using customer‑centric tools and reporting.
* Strong and confident leaders who inspire, coach, and develop their teams with integrity.
* Thriving in collaborative, dynamic environments, with a solution‑focused mindset.
* Motivated to create great customer experiences while promoting and selling our products.
* A keen interest in fashion trends, commerciality, and competitor insights to drive sales.
* Effective communicators, creative, and curious.
* Flexible, analytical, and achievement‑oriented, with the ability to manage statistics and work with numbers.
Benefits
* Receive 25% off H&M Group brands (H&M, COS, Monki, Weekdays, Arket, & Other Stories).
* Access to Uprise, a digital wellbeing program; three free confidential sessions per year with licensed coaches or therapists.
* Up to 26 weeks of company‑paid leave for eligible team members.
* Global opportunities: join H&M and your career can take you anywhere.
About us
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by a shared culture and values, aiming to push the fashion industry toward a more inclusive and sustainable future.
Our stores are the heart of our company, where customers experience our brand firsthand. You will work alongside Sales Advisors, Department Managers, Store Managers, Visual Merchandisers, Assistant Store Managers, Cash Office Responsible, and Delivery Responsible in larger stores, as part of a dynamic store team. You will also collaborate with the wider Area Team across stores.
Why you'll love working here
We are proud to be a vibrant and welcoming company. We offer attractive benefits and extensive development opportunities around the globe.
How to apply
Take the next step in your career with us. The journey starts here.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you not to attach a cover letter in your application.
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