Business Analyst with Health, AI and Contact Centre
This is a unique opportunity to leverage your expertise in business analysis, health sector knowledge, and AI-driven solutions to drive contact centre transformation.
* Elicit and document business requirements through stakeholder workshops, interviews, and analysis.
* Work closely with stakeholders to ensure solutions meet business needs.
* Develop process maps, workflows, and use cases to support solution design and implementation.
* Collaborate with technical teams to ensure requirements are understood and met.
* Analyse current processes, identify gaps, and recommend improvements.
* Support user acceptance testing by preparing test scenarios and verifying requirements.
* Ensure solutions align with regulatory obligations in the health sector.
Key Qualifications:
* Proven experience in business analysis, health sector projects, and AI/automation initiatives.
* Strong skills in requirements elicitation, elaboration, process modelling, and documentation.
* Experience working with stakeholders in health, AI, and contact centre domains.
* Familiarity with JIRA, Confluence, Visio, or Lucidchart.
* Understanding of data privacy and security considerations.
Desirable Skills:
* Experience with omni-channel contact centre solutions.
* Agile delivery experience.
* Knowledge of AI/ML concepts in healthcare and customer experience.