Temp to perm. Support the helpdesk. Provide level 1 and 2 support requests. Take overall responsibility of IT Service Desk system.
**The Company**
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**The Role**
In this fast-paced role, you will report directly to the ICT Manager. Responsibilities include:
- Lead and take overall responsibility of the IT Service Desk system by tracking tickets, escalating issues and incidents.
- Support the Helpdesk and respond to Level 1 and 2 support requests.
- Manage, oversee and provide support for iPad and BYOD programs.
- Provide support to the various IT systems.
- Liaise with vendors with regards to support, repairs and maintenance.
**Your Skills & Experience**
- Excellent experience of at least 2 years in desktop support.
- Ability to confidently communicate, collaborate and appropriately prioritise support.
- High level of attention to detail and a strong work ethic.
- Outstanding track record of owning and executing technology implementation projects.
- Able to convey complex IT concepts to non-IT users.
**About You**
You are extremely organised, a self-starter who can prioritise tasks in a fast-paced workplace, and you have exceptional problem solving abilities. You have achieved impressive experience to date and now you are ready to take the next step in your career.
**What's on offer?**
- A dynamic work environment.
- A rare opportunity to make a valued contribution each and every day.
- A creative, highly energised workplace.
- The support of a fun and friendly team.
- Exposure to work within the education industry.
- Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law._