The Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney.
Located in Homebush, we offer a wide range of specialist services and provide 24-hour emergency and critical care to referring Veterinarians and the public. We pride ourselves on offering the highest standard of patient care with a focus on customer service excellence.
About Your Role
* Handling high volumes of inbound calls
* Liaising with referring vets
* Welcome clients and their pets to the hospital
* Booking and managing appointments
* Invoicing and taking payments
* Processing payments on Vetpay and Medipay finance platforms
* Data entry and requesting documents from referring vets and clients
About You
* A solid professional background in customer service (min 2 years)
* Experience in reception or high volume call centre environment
* You thrive in fast paced environments and can remain calm under pressure
* Well-developed computer skills with accurate data entry
* Experience with appointment entries, invoicing, and taking payments
* Strong interpersonal and relationship skills
* Cope well with high call volumes and demanding clients
We Offer
* Competitive salary package
* Advanced roster for work-life balance
* Job security
* Leave entitlements - 4 weeks annual leave, personal/sick leave
* Continuous education program
* Petbarn discounts