Our organization is committed to redefining the way we design, build and operate cloud infrastructure and services. We are actively seeking experienced professionals with a strong background in cloud operations to join our team.
Job Description
As a System Support Engineer, you will be primarily responsible for solving complex technical issues in our cloud environment. You will work closely with our internal teams to resolve problems and improve our services.
Key Responsibilities
* Apply advanced troubleshooting techniques to provide unique solutions to customers' needs
* Interact with engineers and partner with other teams to help reproduce and resolve issues
* Leverage your extensive Linux and technical experience to provide feedback on how to improve our services
* Drive service team communication during critical events
* Drive projects that improve support-related processes and our operational experience
* Write tutorials, how-to videos and other technical articles for the developer community
* Work on critical, highly complex problems that may span multiple services
* Come up with tools/scripts to aid the team, or even assist leadership on process improvement
Requirements
To be successful in this role, you will need:
* 5+ years of experience in system administration or engineering on Linux or Unix systems
* Demonstrated proficiency with scripting languages such as Bash, Python, C, C++, Java or Ruby
* Deep understanding of scalable computing systems
* Good working knowledge/experience on highly distributed virtual environment, networking, software build and deployment process
* Experience troubleshooting and debugging technical systems
* Bachelor's degree or equivalent experience in a technical field
* Understanding of cloud computing concepts and architectures
* Solid grasp of networking fundamentals, preferably including hands-on experience with load balancers, switches, routers, etc.
Benefits
By joining our team, you can expect:
* A dynamic and inclusive work environment
* Opportunities for career growth and development
* A comprehensive benefits package
* Flexible work arrangements to achieve work-life balance
* Access to cutting-edge technology and resources
* Professional mentorship and training programs
About Us
Our organization is committed to fostering a diverse and inclusive workplace culture. We believe that everyone deserves an equal opportunity to succeed and contribute to our organization's success.