We are located at Waurn Ponds shopping centre in Geelong. Waurn Ponds Post Office is looking for enthusiastic Retail Customer Service Officer to join our team.
Position: Customer Counter Clerk
Key Responsibilities:
* Performing customer sales and service transactions
* Maintaining a cash advance accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS
* Promoting and processing a broad range of financial agency transactions through Australia Post's technology systems
* Conducting and processing a number of identity services transactions, including WorkSafe applications – establishing an applicant's identity with a highest levels of accuracy and compliance
* Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
* Accepting mail items for lodgement, and accurately assessing any applicable charges
* Building rewarding relationships with customers by understanding their needs
* Preparing outward mail for dispatch through – including presentation and the cancelling of stamps
* Assisting with administrative duties such as stocktaking and record maintenance
* Maintaining commitment to Australia Post’s Occupational Health and Safety standards
Requirements:
* Excellent Attention to Detail: Display meticulous attention to detail when sorting mail and processing transactions.
* Strong Communication Skills: Communicate effectively with customers and team members, ensuring a positive and helpful experience.
* Ability to Prioritise: Manage time efficiently to handle multiple tasks and meet deadlines.
* Reliability: Demonstrate punctuality and commitment to consistently deliver exceptional service.
* Post Officer working experience (preferred but not necessary)