Job Summary:
We are seeking a motivated and skilled Coordinator to lead our Customer Service and Records Team. This role is responsible for the effective leadership and supervision of the team to ensure efficient and effective customer service and records management functions.
Key Responsibilities
* Leading the Customer Service and Records Management team ensuring their performance is professional and that their work is accurate and in accordance with accepted practices.
* Developing and promoting a strong customer and high-quality service orientation within the team and across the organisation.
* Ensuring a high level of technical knowledge within the customer services and records management team, identifying and scheduling training requirements where skills do not match position requirements.
* Leading the development, implementation, monitoring and review of strategies, policies and procedures for the area, including key performance indicators that will meet the current and future needs of the organisation.
* Contributing to the development of the annual budget for the team and regularly monitoring performance against targets.
* Overseeing the mapping of the customer experience.
* Overseeing the digitisation of the organisation's records.
Requirements
This role requires excellent customer service, high levels of written and verbal communication skills, and demonstrated ability to work under limited direction achieving high quality results by taking a shared responsibility for setting priorities, organising workloads and proven experience in the use of Microsoft Office products.
A tertiary level qualification in business, records management and/or related fields (minimum Diploma), relevant industry experience, as well as a current unrestricted driver's licence are also required.
Benefits
* 6 weeks annual leave
* 12% superannuation with the option to co-contribute a further 5%
* Salary packaging opportunities for motor vehicles, rent or mortgage interest expenses
* 11 public holidays with 2 additional 'Local Government Days' per year
* Flexible working arrangements
* Corporate uniforms provided
* Opportunities for professional development
* A variety of health and wellbeing programs including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programs and Employee Assistance Provider (EAP) services
About Us
We are an equal opportunity employer committed to providing a safe and healthy workplace for our employees. We value inclusivity and promote a workplace that actively seeks to welcome contributions from all people.
If you are ready to be part of our diversely talented team to build your future with an organisation that makes an impact, improves lives and inspires others, please click the link below to submit your application.