Ready to Make a Difference? Join Our Iconic Team at Telstra!
At Telstra, we're more than just a leading telecommunications company—we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in‐store—you'll be the trusted expert who helps customers find tech solutions that enhance their lives.
What You'll Be Doing
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
* Be the Go‐To Tech Expert: Stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Salary and Benefits
* Annual Fixed Remuneration: $64,915.20 per year (Junior Rates apply for those under 20 years of age).
* Variable Remuneration: Eligibility, calculation and payment are determined by the Variable Remuneration plan's rules (which may change from time to time). The first 2 months are guaranteed while you learn on board.
* Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 partner brands.
* Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programmes with LinkedIn Learning and develop your career with our Future Ready program.
* Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
* Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programmes to celebrate your success.
* Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
* Penalty Rates: Additional 25% for weekday hours after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays. 12% superannuation is included.
We're Looking For
* Great Communication Skills: Natural at connecting with people and making their day better.
* Solution‐Oriented Approach: Enjoy thinking on your feet and tailoring solutions for each customer.
* Sales Drive: Motivated to achieve and exceed sales targets and KPIs.
* Passion for Learning: Eager to grow and develop skills in a dynamic environment.
* Resilience and Positivity: Can‐do attitude, even when things get busy.
* Customer‐Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we'll teach you the rest.
We welcome applications from people of all backgrounds, abilities, and experiences. Telstra is an equal opportunity employer and we strive to create a workplace where everyone is respected, valued, and can thrive.
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