* $102,747 per annum + 12% superannuation
* 2 x Full Time opportunities – Ongoing and fixed term until 8 January 2027
* Waddurrung/Geelong based (Hybrid working mode – 3 days a week in office)
About the role
The Advisory and Licensing Service is the frontline contact point for WorkSafe Victoria. The key function is to provide expert consultative advice and guidance to the Victorian Community on a wide range of WorkCover, Premium, Licencing and OH&S related issues. This assistance is delivered across various channels including phone, email and digital platforms.
The opening hours for the Advisory and Licensing Service are designed to be flexible to meet the needs of the Victorian Community. The opening hours are between 8:00 am and 5:30 pm Monday to Friday for our phone lines and the role will be working on a rotating roster from 7:45 am - 5:36 pm.
Key accountabilities
* Inform, educate and advise stakeholders in the application and implementation of procedures, processes and the interpretation of policy and legislation
* Liaise in a professional manner with all WorkSafe Victoria stakeholders and the general community
* Manage stakeholder concerns and issues through to resolution and provide information to stakeholder to assist in their understanding of the solution or process
* Manage issues efficiently and effectively within scope of authority and escalate those outside policy, precedence or authority level
* Identify opportunities and develop initiatives to improve the way service is provided to clients
* Assist stakeholders to develop their initiatives by providing expert advice in relation to the subject matter
* Utilise the telephone information system and contribute personal day to day experience of call types to assist in identifying and analysing trends, which then forms the basis of communicating information to other stakeholders or improving services provided by the Advisors
* Utilise effective and efficient analysis techniques and research to support the issue resolution requirements of clients and stakeholders
Please ensure you look at the Position Description here for additional information on accountabilities for this role.
About you
You are experienced in providing guidance, advice and are enthusiastic about making a difference. Your interpersonal and formal communication skills are advanced. You are a perceptive person who enjoys working within a busy team environment.
Additionally, you will possess the following skills and experience:
* Demonstrated front line customer service experience in an environment focussed on the needs of our clients
* Strong analytical and problem solving skills with a high degree of judgement, discretion and decision making ability
* Proven ability to coordinate and integrate a wide range of activities
* Highly developed interpersonal, negotiation, presentation and communication skills, including the ability to write clearly and succinctly
* Demonstrated organisational skills and the ability to work under pressure and within tight timeframes with minimal supervision
* Demonstrated ability to communicate at a high standard across all levels of management
* Demonstrated ability to use computer technology to perform functions of the position effectively
* Knowledge of Accident Compensation Act, Workplace Injury Insurance system, Claims Management model or Occupational Health & Safety Act is highly desirable however it is not mandatory
Working with us
At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.
We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.
What's next?
Applications close at 11:00pm on Wednesday 28th January Click the link to apply and join us in making a difference to Victorian lives. Only applications submitted via the WorkSafe Careers website will be considered.
Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.
For further enquiries please contact Natasha Zaluski via email