Delightful Customer Experience Specialist
As a specialist in customer experience, you will be passionate about delivering outstanding results and creating memorable interactions for customers. You will achieve this by providing an exceptional customer journey and empowering customers to transform their telecommunications experience.
We are looking for individuals who are tech-curious problem solvers with a drive to learn and grow within the role. A positive and resilient approach to customer service is essential in a busy environment. Experience in a customer-facing role is highly valued.
The ability to easily build connections with a variety of new and existing customers, combined with an appetite to develop customized solutions, makes for a successful candidate. We also value a drive to reach and exceed sales targets and KPIs.
A day in the life
You will work in a fast-paced retail environment where every day is different. As a consultant, you will thrive on making sure our customers connect faster, better, smarter. Every day is an opportunity to showcase your skills and knowledge.
To support and empower our customers, you will continually be trained up on all the latest cutting-edge technology and gadgets. Your progressive sales approach and consultative service skills will enable you to provide tailored solutions for our customers.
Perks and benefits
* We offer exclusive discounts and offers across various brands and partners.
* A flexible, inclusive approach to parental leave allows you to do it your way.
* Unlimited access to 17,000 learning programs ensures there's something for everyone.
* Monthly performance rewards and recognition programs motivate you to succeed.
* We have more to offer under our Benefits Your Way program.
Diversity and inclusion
We prioritize creating a workplace culture that values diversity and promotes inclusivity. Everyone is respected, valued, and celebrated, regardless of background, ethnicity, gender, or ability. We strive to create a safe space for all employees to thrive.
We also work flexibly at our organization, so talk to us about what flexibility means to you. When you apply, please share your pronouns and any reasonable adjustments needed during the recruitment process.