Northern Territory Government
JOB DESCRIPTION
Job Title Operational Support Officer
Classification Band 2 Administrative Corporate Services Position No. 13569
Job Type Full time Duration Ongoing
Business Unit Power Services Location Darwin
Reports to Manager - Reporting and Operational Support Reports to P/No. 47442
Information for Applications must be limited to a one-page summary sheet and an attached resume/cv. For further information
Applicants for applicants and example applications: click here
Information about If you accept this position, a detailed summary of your merit (including work history, experience, qualifications,
Selected Applicant's skills, information from referees, etc.) will be provided to other applicants, to ensure transparency and better
Merit understanding of the reasons for decision. For further information: click here
PRIMARY OBJECTIVE
Provide accurate, timely and reliable operational support and data management across invoicing, purchasing, travel, timesheet
management, fleet management and other general support tasks.
KEY RESPONSIBILITIES
The "WHAT" to be delivered
Functional
• Provide support to operational staff in Power Services on functions such as purchase requests, timesheet management, journals, work
order management, travel, fleet administration and invoicing
* Manage travel arrangements and bookings for service delivery using the corporate travel system
* Facilitate the timely submission of timesheets across all service delivery teams to ensure accurate cost allocation and track overtime,
leave and rostered days off
* Deliver continuous improvement to the operation and efficiency of the administrative aspects of Power Services
* Assist with the management of data quality and reporting, including identifying, developing and reviewing the cleanup of data,
procedures and supporting documentation to safeguard data integrity
Leadership
• Works collaboratively with others
* Delivers on commitments
* Able to communicate to different sources
* Makes an effort to understand change and is resilient in the face of change
Safety and Environment
• Take all practicable steps to ensure your own safety, the safety of PWC staff, and contractors, the public and their property.
* Be aware of, and seek to avoid or reduce, the environmental impact of activities
Customer
• Seek to provide a high standard of customer service with timely responses to enquiries or service requests
Quality
• Understand and apply established processes and procedures, offering suggestions for improvements
COMPETENCY PROFILE
"HOW" to do it (Manager of Self profile - refer to Power and Water's Behavioural Competency Guide)
Ensures accountability Holding self and others accountable to meet commitments
Action orientated Taking on new opportunities and tough challenges with a sense of urgency, high energy,
and enthusiasm.
Communicates effectively Developing and delivering multi-mode communications that convey a clear
understanding of the unique needs of different audiences.
Customer Focus Building strong customer relationships and delivering customer-centric solutions.
Collaborates Building partnerships and working collaboratively with others to meet shared
obligations.
LAST UPDATED: February 2025 EMPLOYEE SIGNATURE: __________________________ DATE: ____________
AT POWER AND WATER:
Job Description Northern Territory Government
Instils trust and values difference Building partnerships and working collaboratively with others to meet shared objectives
while recognising the value that different perspectives and cultures bring to an
organisation.
Is resilient Rebounding from setbacks and adversity when facing difficult situations.
Self-development with self-awareness Actively seeking new ways to grow and be challenged using both formal and informal
development channels, using a combination of feedback and reflection to gain
productive insight into personal strengths and weaknesses.
MANAGEMENT RESPONSIBILITIES
No. of Direct Reports Nil No. of Indirect Reports Nil
Key Interactions: External Stakeholders (as per Single Point of Accountability Standard), Senior Managers, PWC employees,
External Customers.
COMPLIANCE
We expect you to:
* Actively align, support and promote Power and Water's Values and support building a constructive workplace culture that celebrates
achievement through its people
* Carry out duties in accordance with Power and Water's Safety and Environmental policies and procedures, working towards our goal of
Zero Harm
* Ensure all activities undertaken as a Power and Water employee comply with Power and Water's Standards of Behaviour, Management
Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities within the Power
and Water risk management framework
SELECTION CRITERIA
Qualification and Skills Experience
Essential • Proven ability in the use of corporate enterprise • Extensive experience in a range of operational support
systems such as Maximo, Velocity, TREQS and Content duties (e.g. invoicing, purchasing, travel, timesheets, work
Manager with the ability to extract and analyse data. orders) to a high level of quality
• Proficient in the use of Microsoft Office specifically • Proven experience identifying, implementing and
Outlook, Teams, Word and Excel documenting work instructions, as well as contributing to
* Proven ability to extract data and manipulate into process development
meaningful reports to drive continuous improvement • Good organisational and time management skills with
* Ability to foster positive and constructive working proven ability to work under pressure, exercise initiative,
relationships across the team, key stakeholders and respond to changing priorities, and plan to ensure deadlines
diverse cultures are met and tasks are completed
• Ability to provide guidance and training to others in the • Experience in supporting general business process
use of Power Service process and procedures. implementation and improvements.
* A willingness to effectively assist in any area of service
delivery and the broader business unit
* Highly developed interpersonal, oral and written
communication skills
Desirable • Northern Territory and 'C' class driver's licence or the • Previous experience and knowledge of the systems,
ability to obtain prior one upon appointment functions and structure of a utilities environment
* Willingness to travel to regional centres within the
Northern Territory
* Qualifications in business administration or data
analytics
FURTHER INFORMATION
1. Contact Emma Baker on 08 8924 5205 for further information about the position
2. Information about Power and Water Corporation may be
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading
and the value of an extra week's annual leave.
Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=343459 Approved August 2025
Vacancy Closes 27/04/2026 Jasmine Young Senior Manager Performance, Reporting and
Improvement – Power Services
AT POWER AND WATER: