Is customer service your passion? Do you love to work in a busy and social environment? We are currently seeking a new Reception Officer and if you have these skills this might be your chance to rewrite the future with us!
* Deliver exceptional customer service to the community at Councils Leisure and Pools Facilities
* Flexible shifts covering mornings, afternoons, evenings and weekends. Penalty rates apply for weekend work
* 1x Permanent part time role - minimum 25 hours per week
* Casual roles available
About the role
The Reception Officer plays a crucial role in delivering high-quality customer service at Council's Lake Haven recreation Centre. This position involves being the first point of contact for visitors, providing them with essential information about our facilities, programs, and services.
The successful candidate will assist in supervising public entry, managing memberships, and maintaining a welcoming reception area. The Reception Officer will also perform various administrative tasks while ensuring an excellent customer experience.
This position is required to provide quality customer service and create value for the community.
To be successful in this role, you will have:
* experience selling memberships in a gym or leisure centre environment will be highly regarded
* extensive experience in cash handling, reconciliation and operating a computerised point of sale equipment
* experience working in a high paced customer service role
* knowledge and experience in the use of a computerised member/customer management system (database)
* the ability to participate and actively contribute in a team environment to achieve organisational goals
* a strong customer service ethos and a demonstrated customer-centric approach to service provision
* excellent verbal and written communication skills, with the ability to engage effectively with a diverse audience
To view our position description which provides more information for you to learn more about this role please click the Apply button.
Other important information
* The commencing salary for this position is up to $29.66 per hour. Central Coast Council also provides progression opportunities for employees to progress up to the maximum salary of $34.36 on completion of assessment of skills and performance plus 12% superannuation
* We have a 1x permanent part-time role and casual positions available
* This role is located at the Lake Haven Recreation Centre
Council may create an eligibility list from this recruitment process and may utilise this eligibility list to fill other permanent or temporary vacancies.
Extra benefits
At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check-ups. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.
Other extras include:
* Long service leave after 5 years of continuous service
* Free flu vaccination program
* Time provided for you to do annual skin cancer screening, Breast screen and blood donations
* Access to professional development with career development and learning programs through various platforms
* We reward and recognise our staff with our Cheers program
* Novated leasing partnerships.
Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.
Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.
Want to know more?
The contact person for this role is Sally Hyslop, Team Leader Fitness and Sport. You can contact Sally on 0407 492 ***.
This position will close for applications at midnight on Sunday, 3 May 2026.