About the Centre
The Hawthorn Aquatic and Leisure Centre (HALC) is one of 4 facilities in Boroondara, and is owned by City of Boroondara and managed proudly by the Y. The facility contains a 750m2 Health Club, 3 program rooms, an outdoor 50m pool, indoor pool, café, sauna, and child care services.
About the role
As a Customer Service Officer at Hawthorn Aquatic and Leisure Centre (HALC) you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:
* Provide customers with sales solutions when enquiring about memberships and programs
* Conduct centre tours with prospective members
* Follow up customers and members as required
* Promote available programs and services
* Accurately receipt, process and balance customer payments
About you
With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.
You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.
Qualifications & Experience
* HLTAID009 Provide Cardiopulmonary Resuscitation
* HLTAID011 Provide First Aid
* Previous experience in a similar role will be advantageous
Benefits
* Flexible working and rostering arrangements
* Opportunities for career development and growth
* Free access to gyms, recreation, and aquatics centres across the state
* Free access to the Virtual Y – online health and wellness
Commitment to Safeguarding
YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement. Pre-employment checks are not used by the Y to prevent any applicant from applying for this position. Each application will be considered on its merits.
Equal Opportunity
Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.
Y Victoria are proud to be a 2025 Circle Back Initiative Employer, we commit to respond to every applicant.
#J-18808-Ljbffr