Service Scheduler & Coordinator – Due To ExpansionAre you highly organised, proactive, and thrive in a fast-paced environment?
Do you enjoy being the key link between technicians, clients, and service teams to ensure seamless operations?
We're looking for a Service Scheduler & Coordinator to join our dynamic team!
In this pivotal role, you'll coordinate field service activities, manage schedules, support inventory control, and ensure our service operations run like clockwork.Key ResponsibilitiesScheduling & CoordinationManage daily technician schedules in collaboration with Service Managers.Coordinate planned works and liaise with clients to confirm appointments.Allocate and oversee subcontractor jobs from initiation to completion.Arrange travel logistics for remote works.Manage technician leave and update schedules accordingly.Job Management & ReportingSupport job reporting and documentation with Service Admin and HVAC Manager.Raise purchase orders and issue subcontractor POs for maintenance tasks.Monitor job notes, technician hours, and parts used.Escalate complex job progress updates to management.System & Process ManagementOversee job tracking through Uptick and ensure accurate task locations.Proactively resolve field and service department issues.Help improve procedures for order tracking and workflow.Warehouse & InventoryControl incoming parts and maintain technician storage areas.Monitor inventory levels and advise on shortages or reorders.General & Ad-Hoc DutiesHandle incoming service-related calls and client inquiries professionally.Assist with various administrative tasks as needed.Escalate unresolved or complex issues to management promptly.What You BringExperience preferred in a scheduling or coordination role, but training can be provided for the right candidate.Excellent communication and multitasking skills.Strong attention to detail and the ability to prioritise under pressure.Confident using scheduling/job management software (e.g., Uptick or similar).
A team player with a customer-first attitude.Why Join Us?
Be part of a supportive, growing team with a strong company culture.Work in a varied, fast-paced role that makes a real impact.Opportunities for growth and ongoing development.Varied and interesting work across multiple functions.Competitive salary and great work-life balance.Paid day off for your Birthday!
Quarterly Social Events.Free Dress Fridays.Ready to take the next step in your career?
Apply today with your resume and a brief cover letter outlining your experience and availability.
We look forward to hearing from you!
Westcool provides comprehensive heating, ventilation and air conditioning (HVAC) solutions, from system design and installation to maintenance and repairs.
Our HVAC systems assist in your business's climate control capabilities, ensuring a comfortable environment for all.Our commercial refrigeration services include installation, maintenance and emergency repairs, ensuring your systems are always performing at their best.
Regardless of your system type, from walk-in cool rooms to complex refrigeration systems, we keep your business running smoothly.
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