- Location: Canberra
- Position Type: Ongoing/Non-ongoing
- Salary: $85,534-$91,809
THE OPPORTUNITIES
Advisors in the National Police Checking Service (NPCS or the Service) will be required to support and drive ongoing improvements in the Branch, whilst managing complex issues and providing input that contributes to the strategic direction of the Service. In addition, NPCS Advisors may be required to provide advice in identifying, monitoring and verifying the performance of Accredited Bodies to ensure compliance with their contractual obligations and minimise risk to the Service.
Advisor positions are available in the following NPCS teams:
Accreditation and Audit
The Accreditation and Audit team is responsible for assessing applications from organisations seeking to become accredited with the ACIC for the purposes of submitting Nationally Coordinated Criminal History Checks, as well as managing the contract between Accredited Bodies and the ACIC. The team is also responsible for delivering the NPCS Assurance Program to ensure that Accredited Bodies are meeting their contractual obligations in accessing and using the Service.
Service Delivery
The Service Delivery team is responsible for providing timely operational and customer support to Police Partner Agencies, Accredited Bodies and members of the general public for queries received via email and by telephone. This team is also responsible for stakeholder engagement for the NPCS.
Governance and Coordination
The Governance and Coordination team is responsible for the provision of high-quality written communication and developing strategies and plans for communication, engagement and collaboration, to create improved value for the Service. The team ensures that critical aspects of the Service meet emerging Government priorities, which benefit the community and national security.
YOUR SKILLS AND CAPABILITIES
We invite applications from people with the following experience, skills and attributes:
- Developed ability to draft high quality written documentation, targeted at a variety of audiences. This includes an ability to:
- draft and deliver high-quality communication products including communication strategies, web and intranet content, newsletters, guidance material and other ad hoc communication; and/or
- draft high-quality responses to broad-ranging enquiries from internal and external stakeholders alike; and/or
- prepare correspondence, reports, briefs and communication material for internal and external stakeholders.
- Manages moderate to complex enquiries, cases and issues, and escalates issues as needed;
- Fosters positive working relationships with a wide range of stakeholders;
- Demonstrates a high level of attention to detail and accuracy in their work, with good organisational skills, including the ability to prioritise to meet deadlines and goals set by senior management;
- Understands and supports the ACIC’s strategic direction, vision and purpose;
- Has a demonstrated ability to work with sensitive data including police and personal information, whilst maintaining privacy;
- Has the knowledge or skills to interpret and apply legislation, contractual guidelines, policy and government standards to support business processes.
Eligibility
- Citizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.
- Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.
- Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.
The ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
More information about our conditions is available in the ACIC Enterprise Agreement 2024-2027 on our website.
Candidate Kit - APS5 Advisors, NPCS Canberra - September 2025 Opens in new window
Candidate Kit - APS5 Advisors, NPCS Canberra - September 2025 Opens in new window