Job Opportunity:
The Platform Support Analyst role involves providing technical expertise to users across various platforms and technologies.
Main Responsibilities:
* Maintain detailed knowledge of complex platforms and technologies.
* Respond to incoming support requests, including incident and request tickets.
* Offer guidance, support, and documentation on operating services, including monitoring and alerting platforms.
* Collaborate with the Service Desk, Field Engineers, and Operations peers on a wide range of systems and platforms.
* In consultation with the team and managers, plan, design, and develop platform upgrades within their prescribed upgrade cycle.
Requirements for Success:
* A relevant academic qualification in a technical or business-related field.
* At least two years' experience in an applications support role and 3–5 years of Level 2 customer support experience.
* Prior experience supporting housing or clinical applications.
* A solid understanding of Dynamics 365 or other CRM platforms.
Our Organizational Culture:
* An innovative and inclusive culture that values each employee's contribution.
* A commitment to the safety and well-being of our employees and the people we serve.