About Us
G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks – Coolwaters, Yeppoon! A well-loved local holiday spot, our park offers a great work environment, a friendly team, and the chance to be part of a thriving coastal community.
The Role
We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:
* Providing a high standard of customer service
* Processing guest check-ins and outs
* Accurately using the park booking system to make reservations and manage accounts
* Coordinate with the Housekeeping team to track readiness of accommodation
* Supply guests information regarding property and local areas of interest
* Completing the day-to-day office administration
* Maintain excellent relationships with the park teams, residents and guests
What we look for
To be successful in this role you will have:
* Passionate about delivering exceptional Guest experience
* Proficient computer skills, Preferred knowledge of RMS or comparable Reservation Booking System.
* Excellent communication and interpersonal skills.
* Ability to handle cash transactions accurately.
* Strong organizational skills and attention to detail.
* Enthusiastic and positive attitude.
* Flexibility to work weekends, public holidays, and evenings as needed.
* Current drivers license essential
Benefits to You
* Discounted accommodation at over 300 G'day Group holiday parks nationally.
* Discounts with our G'day Rewards Partners
* Service recognition awards
* Access to Employee Assistance Program
* Internal promotions and opportunities
This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.
Before receiving a job offer, candidates must consent to a Federal Police Clearance.
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