About the Role
The Customer Support & Admin Officer manages daily coordination of customer service and order administration across various e-commerce platforms.
Key responsibilities include managing inbound enquiries, refunds, returns, warranties, order processing, and data flow between different systems.
* Manage customer complaints and concerns in a timely manner.
* Process orders accurately and efficiently.
* Maintain accurate records of customer interactions.
Requirements
To succeed in this role, you will need excellent communication skills, attention to detail, and the ability to work under pressure.
* Excellent written and verbal communication skills.
* Ability to work in a fast-paced environment.
* Strong organizational skills.
Benefits
We offer a competitive salary, comprehensive training program, and opportunities for career advancement.
Others
This role offers a unique opportunity to make a real impact on our customers' experiences.