Field Representative Hobart Appliance Rentals
About the business
Who are we?
Hobart Appliance Rentals is a national home appliance and furniture rental company, who strive to make a positive difference in people's lives.
We are looking for someone who can represent our business in our customer's homes.
We are an Australian owned and operated business, who provides household appliances and electrical goods.
About the role
The role requires a dynamic and results driven individual, with driving/delivery experience, who can work independently and enjoys the challenges of a fast paced work environment. The successful candidate needs to be organised, flexible and open minded.
Job details preview
Reporting to the Territory Manager and working with the Owner, this role is responsible for administrative paperwork, Payment follow up calls, Website maintenance, preparation of agreements, delivering products and if necessary, arrears visits. The successful candidate needs to treat our clients with respect and sincerity while communicating with them.
Your day will be varied and diverse, that requires plenty of people interaction and some administration, making sure our great customers receive great service.
Primary tasks include (list not exhaustive):
• Manage daily work volumes within agreed KPI's
• Follow up on daily payments and arrears. If required sit visits.
• Adhering to assigned routes and estimated time schedules per day
• Advise customers in a timely manner of any changes to product delivery details and/or customer servicing arrangements.
• Purchasing product if when required
• Provide excellent customer service, answering questions and handling complaints from customers
• Collecting specified documentation and uploading it via a tablet
• Communicate with other members of the team both in the office and in the field
• Build positive relationships with customers
• Contribute productively to the team to create a positive work environment
Skills and experience
* Strong selling skills with experience working towards KPIs
* Debt collection experience or have an aptitude to learn it.
* Excellent negotiation skills
* Experience working in a customer focused retail business
* The desire and drive to work independently to service customers while managing other work tasks around their needs
* Strong attention to detail and computer skills
* Valid TAS driver license
* Strong time management and customer service skills
* Open minded and a willingness to learn
The successful candidate will be required to have a Police check