The Hotel Operations Manager plays a pivotal role in overseeing the day-to-day operations of the Front Office and Food & Beverage departments. This includes ensuring excellent service delivery, smooth communication between teams, and achieving performance and financial targets.
Key Responsibilities:
* Operational Oversight: Manage the day-to-day operations of both the Front Office and Food & Beverage departments to ensure seamless service delivery.
* Guest Satisfaction: Ensure a high level of guest satisfaction in both departments by addressing concerns promptly, monitoring feedback, and implementing solutions to improve the guest experience.
* Staff Management & Development: Lead, supervise, and motivate teams across both departments, providing training, setting goals, conducting performance reviews, and creating a positive work environment that fosters teamwork and excellence.
* Financial Performance: Work with senior management to develop and manage departmental budgets, track expenses, and implement strategies to control costs while maximizing revenue.
* Inventory & Resource Management: Oversee the management of inventory in both the Front Office (e.g., guest amenities, supplies) and Food & Beverage (e.g., food, beverages, equipment), optimizing resource allocation to reduce waste and improve cost efficiency.
* Collaborative Strategy: Work closely with senior management and other departments to align operational strategies, enhance guest experiences, and achieve revenue goals.
* Performance Monitoring: Regularly review key performance indicators (KPIs) for both departments and implement action plans to improve operational efficiency, guest satisfaction, and financial outcomes.
This is an exciting opportunity to join our hospitality team and take on a leadership role in driving business success.