Glue Store is a premium retailer, part of the Accent Portfolio of brands. We deliver on-trend clothing, shoes and accessories from an aspirational brand assortment.
We curate the ultimate edit of global street, fashion and sports culture and brands designed to fire up and inspire individual style.
Benefits & Culture
* Discounts: 40% off Glue Store products across brands such as Nike, Thrills, PE Nation, Champion, Tommy
* Access to Team Member Benefits
* Work with sought-after products alongside passionate team members who strive to excel in the fashion retail industry
The Role & Responsibilities:
Customer Service
* Put customers first at all times
* Provide exceptional customer service by giving them 100% attention
* Take a creative approach to selling
* Build strong relationships with customers
* Evaluate customers' needs to ensure they look and feel their best
* Go above and beyond to meet customers' expectations
* Assist customers with queries, process sales, returns and gift vouchers
* Share product knowledge with customers and assist Department Managers
* Escalate any customer complaints to management
* Maintain high performance standards
Team Work
* Be part of a team that values each other's contributions
* Build respect with team members
* Support one another to achieve results
* Work collaboratively with energy and positivity
* Learn from experiences and celebrate successes together
* Work under guidance and support from your Store Manager, alongside the team to achieve targets and KPIs
* Perform ad-hoc tasks as required
To be successful in this role, you will have:
1. A passion for delivering exceptional customer experiences
2. An energetic and driven approach to achieving targets
3. Accountability and ownership of results
4. A positive attitude and willingness to learn and grow
5. Strong teamwork skills, valuing yourself and your colleagues
6. Willingness to step out of your comfort zone and explore opportunities
7. Enthusiasm and creativity in your work
8. A commitment to making a positive impact on those around you
9. Prior retail experience is highly regarded
10. A strong affiliation with Accent Group Core values and