Talent International is currently recruiting for a Customer Service Representative x 10 to work for an NSW Government call centre based in Lithgow. The position is a 6-month contract role with the possibility of extension. The role pays $37.39/ hour + Super.
Start Date: Immediately
Hours of Work: 7 hours p/d, 35 hours p/w
Key Responsibilities:
* Respond to enquiries from customers on a wide range of matters and provide timely, accurate, and consistent advice and information on services via telephone, face to face or in writing as per organisational processes and standards.
* Update and maintain records and databases, complying with service delivery systems and processes, to ensure that all information is accurate, stored correctly and accessible.
* Educate client/customers on the rights and responsibilities of parties, requirements, and services to raise community awareness and ensure compliance with legislation and/or processes.
* Collect and compile information for and prepare documentation and correspondence in line with quality and organisational requirements.
* Provide a range of administrative and support services.
Requirements:
* Eligibility to work full-time in Australia.
* Previous experience in customer service is ESSENTIAL.
* Must be confident working in a high-volume call centre environment.
* Available to commence immediately.
* Salesforce experience is preferred but not essential.
* Government call center experience is a bonus.
If you can demonstrate all the above and are available for an immediate start, then please apply.
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