MUST BE AUSTRALIAN CITIZEN TO ACHIEVE BASELINE CLEARANCE
- HYBRID WORKING SET UP BASED OUT OF MELBOURNE
- APPLY ASAP FOR PROMPT CONSIDERATION
This Federal Government Department requires the services of a level one (1) Service Desk Analyst with a proven record of accomplishment and experience in supporting users in an ITIL standard corporate ICT environment.
- Proficient in Microsoft products including Windows 10/11, Office 365, Outlook, MS Teams and Active Directory.
- Resolve incidents and service requests within established timeframes in accordance with Service Level Agreements via service management tool.
- Maintain ICT assets and associated records for laptops, desktops, printers, mobile devices, video conferencing devices and other peripheral equipment.
- Deliver consistently high customer service while striving for a high level of first contact resolution.
- Ensure customers are kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool.
- Actively develop and maintain working relationships with all system users, other ICT support areas and service providers.
- Contribute to Knowledge Base content in line with writing styles and content guidelines.
- Resilient and adaptable to changes.
- Active listening skills (reading the room)
- Decision facilitation skills (defining decisions when stakeholders have conflicting views)
Location: Melbourne, VIC.
3743510