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Home Claims Assessor - Sutherland Shire Region
Job No: 677365
Sydney - Outer Suburbs
Permanent Full Time
Insurance, Home Insurance
Pay Band 4
Home Claims Assessor - Permanent Role
- On-Road Role
- Sydney - Sutherland Shire Region
About Us
Welcome to a place where you can chase real progress and drive real change, and that includes your own career.
Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable.
In return, you’ll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), site supervisors, estimators, trade background, property managers and even those from leadership and management roles.
About You
First and foremost, you are a People-Person! You will thrive on making your customers happy; it’s vital to everything we do.
We strive to make a difference in our communities.
Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new.
You will have previous experience within the building trade and are keen to use this experience and knowledge in a more administrative capacity.
Or you may come from a Home Claims background and are keen to expand on this knowledge into a more hands-on Assessing role.
You will have resilience and confidence in what you do – you’re the expert.
Our customers will rely on you.
The role
- The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of ‘Building futures, and protecting what matters’ for our customers.
- You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
- This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
- You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims.
- Travel and deployment within Australia required at times
You will be required to have your own vehicle and full clean driving license.
What you’ll do
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers
- Deliver professional and brilliant service when completing in office and desktop assessments, interacting with customers on the Claims Managers request
- Support the Claims Manager to identify customer resolution strategies to minimise customer escalations
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes
What you’ll bring
- Experience in the insurance or building industry or previous assessing experience
- Strong communication and customer service skills
- Trade qualifications or residential construction experience highly regarded
- Ability to create scope of works and repair plans
- Passion for exceptional customer service
- Experience in compiling scope of works
Our Benefits
- Competitive salary package + bonus on offer
- Extensive ongoing support and training
Suncorp Group is all about making a difference for people and in the communities, they call home.
Few areas of our business are quite as foundational in making that difference as our Claims teams.
They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.
That takes a special kind of person.
Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple.
Someone who’s naturally empathetic and finds joy and pride in making a genuine difference – because you’ll be doing that from the moment you start work each day.
If this opportunity sounds like the challenge you have been looking for
Required Skill Profession
Business Operations Specialists