Medical Administration Officer – Moorabbin Campus Position: Medical Administration Officer (MAO) Location: Monash Cancer Centre, Bentleigh East (Moorabbin campus) Employment type: Permanent Full‐Time Salary range: $66,768 – $73,811.92 plus super and salary packaging (based on experience) Classification: HS2 Immunisation Category: B Work schedule: 8.44 hours per day, 9‐day fortnight, shifts 7:30 am–6:30 pm, occasional Saturday morning overtime. Applications close: 11:59 pm Wednesday 3rd June 2026Key Responsibilities & AccountabilitiesServe as first line contact for patients, carers and referrers, enabling access to services such as patient registration, referral and appointment management.Coordinate diagnostic, treatment and clinic review appointments – ensuring appropriate timing, sequencing and integration with clinical priorities.Support urgent patient identification and prioritisation in collaboration with clinicians.Maintain accurate patient and billing data, performing timely corrections and ensuring compliance with hospital requirements.Assist with electronic medical record (EMR) systems including EPIC, Mosaiq and iPM – inputting patient information, scheduling appointments and preparing pre‐treatment assessment data.Provide customer service to patients, carers, staff and external providers; triage phone and email enquiries, schedule appointments and provide timely updates.Participate in staff training, SOP development, quality improvement projects and system upgrades; support line management with administrative SOPs and documentation.Collaborate with campus admin, radiation oncology, nursing, allied health, billing and data reporting teams.Cover for other Patient Administration Coordinators and assist with rostering, meeting agendas, minutes and room bookings.Qualifications & SkillsPrevious experience in a fast‐paced medical administration environment.Familiarity with EPIC EMR and Mosaiq; experience with iPM preferred.Strong customer service and communication skills; ability to handle competing priorities.Proficiency with Microsoft Office Suite and health‐care IT systems.Ability to develop and implement standard operating procedures (SOPs) and participate in quality improvement initiatives.Working knowledge of data accountability frameworks and patient data integrity principles.Relevant Certificate/Diploma in administration or several years' experience in a healthcare setting; or working towards a Certificate/Diploma in accordance with the Australian Quality Training Framework.Key RelationshipsInternal – Campus Management team, Radiation Oncology, Nursing, Allied Health and administrative staff, Billing and patient data reporting teams.External – Patients and carers, Referring medical officers and services, Access and support service providers (including Red Cross, ambulance transport, interpreter services), Partner hospital clinical and administrative staff.BenefitsSalary packaging up to $11,660.Discounted health insurance and eye care.Comprehensive health and wellbeing program.Pathways for professional development and career opportunities.Five weeks annual leave, 17.5% leave loading, purchased leave options.Flexible working hours.Inclusion & Equality Peter Mac is an inclusive organisation that celebrates and supports Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, linguistically and culturally diverse peoples, people with disability, and people of all ages. We encourage applications from these groups.Legal Notice All appointments are subject to satisfactory police checking and evidence of vaccination.Contact Hiring Manager: Kristie Kakavoules Phone: 03 9928 8903 Email: kristie.kakavoules@petermac.org#J-18808-Ljbffr