An excellent position has become available to join a rapidly growing Technology Service Provider as a full-time IT Support Analyst based in Edinburgh or London. The candidate must be based in either Edinburgh or London.We are looking for a highly motivated individual with a strong technical aptitude who is passionate about providing top-notch service and support. The ideal candidate will have excellent analytical and problem-solving skills, be able to work independently and collaboratively in a fast-paced environment and possess superior communication skills. As part of the IT Support team, you will be responsible for:Monitoring and maintaining network infrastructureAdministering user accountsTroubleshooting hardware/software systemsInstalling new software applications and patchesConfiguring systems for user accessResponding to technical inquiries from clientsEstablishing security protocolsSafeguarding the integrity of data within the organisation's networksDeveloping and documenting processes for system maintenanceOther duties as assignedThey will earn £28,000.00 - £35,000, depending on experience and certifications.This is a unique opportunity to grow within the business and become a key player.RequirementsIndustry-recognised accreditations are desirableStrong communication skills with customers, suppliers, and colleaguesExcellent technical skills and ability to use own initiative for problem-solvingGood organisational skills and time managementCalm under pressure and a methodical thinkerExisting experience providing IT Support is desirableExperience with all Microsoft productsNatural interest in IT with a desire to stay abreast of new technologiesUnderstanding of network infrastructureReliable, responsible, and trustworthy with an excellent attitudeSelf-motivated and patient, and you remain calm under pressureYou have the tenacity and dedication to pursue an issue from beginning to endAbility to multi-task, prioritise and escalate accordinglyExperience with customer serviceRole ResponsibilitiesHandling, logging, and updating IT support requests via phone and ticketing system within SLAVisiting Client's sites to perform troubleshooting and installationsProviding product and service advice to clientsWorking alongside other engineers to plan and execute projects as required, either in the office or onsiteDealing with customers, suppliers, and vendorsWriting and updating client and system documentationMaintaining and developing your knowledge and skills to assist with first-contact fault resolutionCompanyTexaport is a managed service provider servicing businesses worldwide. It is rapidly growing and is always seeking talented individuals to join its dynamic team.They are fortunate enough to service various organisations and sectors, so no day is ever the same. They constantly evolve and problem-solve whilst striving to become one of the UK’s leading IT providers.With a strong focus on technology and the highest level of customer service, the company funds continual training and professional development for its engineers, which encourages them to further their skills and knowledge.Why should you apply?Excellent career progression availableThe chance to join a well-established companyBUPA Private Health coverExcellent industry training and career progression
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