Job Title: Care Manager
As a professional care manager, you will play a vital role in delivering exceptional customer service and support. You will work closely with customers to understand their needs and develop tailored solutions to meet those needs.
Responsibilities:
* Customer Service: Deliver outstanding customer service through timely responses, empathetic listening, and effective problem-solving.
* Relationship Building: Build strong relationships with customers by being approachable, transparent, and responsive.
* Claims Management: Manage end-to-end claims efficiently, ensuring timely resolution and customer satisfaction.
* Knowledge Sharing: Continuously learn and share knowledge with colleagues to improve processes and outcomes.
* Collaboration: Collaborate with internal teams to ensure seamless communication and effective claim handling.
Requirements:
* Experience: 1+ years of experience in insurance or a related field.
* Skills: Excellent communication, interpersonal, and problem-solving skills.
* Education: High school diploma or equivalent required; degree in a related field preferred.
Benefits:
We offer a range of benefits to support your well-being and career growth, including flexible working arrangements, life leave, wellbeing coaching, and parental leave.
* Flexible Working: Enjoy flexible working arrangements that balance work and personal life.
* Life Leave: Take time off for life events and annual leave for rest.
* Wellbeing Coaching: Access free holistic wellbeing coaching, nutritional, confidential counselling, financial, and legal advice.
* Parental Leave: Enjoy 18 weeks' gender-equal flexible leave for all new parents, including paid super.