We are seeking skilled professionals to join our food and beverage team. As a Food & Beverage Attendant (In Room Dining Specialist), you will be the face of our hospitality, delivering exceptional food and beverage experiences directly to guests' rooms.
Key Responsibilities
* Taking guest orders via phone or digital systems with accuracy and courtesy
* Preparing trays and trolleys according to hotel standards and guest preferences
* Delivering food and beverages promptly, ensuring presentation and service excellence
* Setting up in-room dining experiences with attention to detail and guest comfort
* Clearing trays and trolleys from rooms and corridors in a timely and discreet manner
* Maintaining cleanliness and hygiene in all service areas
* Handling guest feedback and resolving issues with empathy and efficiency
* Collaborating with kitchen and service teams to ensure smooth operations
Requirements
* A certificate II or III in Hospitality (or equivalent)
* Responsible Service of Alcohol (RSA) certification
* Previous experience in food & beverage service or hotel room service is highly desirable
* Clear, courteous communication, both verbal and written
* Customer Service Excellence, with the ability to anticipate guest needs and personalize service
* Ability to handle complaints or requests with professionalism
* Proven record for exceptional time management & multitasking while maintaining quality
* A sound understanding of food safety principles, allergens, and dietary needs
* Familiarity with POS systems and room service protocols is an asset
* Discretion & Professionalism – Maintains guest privacy and delivers service with grace
* Team-Oriented – Works collaboratively with kitchen, housekeeping, and front office
* Adaptability – Handles high-pressure situations and last-minute requests with ease
* Presentation & Grooming – Maintains a clean, professional appearance at all times
Benefits
* All Heartist employee benefit card, offering discounted rates in Accor worldwide
* Learning programs through our Learn Your Way Academy platforms, ongoing training and development opportunities
* A genuine opportunity to build a career with Australia's largest hotel operator industry leading training opportunities
* A team of experienced professionals to grow alongside with
* The ability to make a difference through our Corporate Social Responsibility activities
* Laundered uniform and duty meal