At Joseph Joseph we love solving everyday problems through intelligent design to create distinctive, functional products that are a pleasure to own and use. We are one of the world’s leading houseware brands with a global presence spanning over 100 countries, available in most major department stores and independent houseware stores worldwide as well as our rapidly growing ecommerce channel.
We are looking for a passionate Customer Service Representative to join the team based in Sydney. The Customer Service team is the front-line interface with customers and its mission is to lead Joseph Joseph towards achieving a reputation for world-class customer service.
What you will be doing:
* Assisting the Senior Customer Service Executive in supporting and developing the Customer Service Team in the delivery of exceptional service to its domestic, B2B customer base.
* You will be a subject matter expert in Joseph Joseph products, process, systems and customers.
* Timely and accurate processing of sales orders (submitted via multiple channels, including EDI, on-line portal, CSV upload and manual entry)
* Timely response to all enquiries, working to achieve first contact resolution.
* Develop and maintain strong professional cross functional relationships with (not limited to):
o Finance/Credit Control: customer credit limits, credit memos, returns and customer payments
o Logistics: VAS, customer order configuration, documentation and delivery fulfilment
o Sales: aligned and consistent customer communication, management of customer accounts and delivery of a great customer experience to drive opportunity and growth
* Drive development of improved customer order process, service delivery and behaviours.
* Ensure service level standards and KPI’s are maintained to a high standard
What we need from you:
* Experience in a customer service role is ideal, but not essential
* Proficiency with Microsoft Office applications and in particular Microsoft Excel (V-Lookups and Pivot Tables an advantage)
* Experience working with ERP/system applications such as Netsuite or SAP
* Brand experience preferred
* Organisational skills with the ability to prioritise and multitask effectively
* Approachable, empathetic, amenable and collaborative
* Have a passion for service excellence
What you will get from us:
* Competitive salary plus super
* Holiday allowance
* Company performance related bonus
* An exclusive staff discount.
* Volunteer days.
* Holiday carry over scheme
* Flexible remote working
* Extra holiday days for long service
* Refer a Friend scheme.
* Training and Development
* Team recognition scheme