Join to apply for the Customer Support Analyst role at SPS Commerce2 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Support Analyst role at SPS CommerceDescriptionSPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!DescriptionSPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!Position SummaryWe are seeking a Customer Support Analyst to join our Customer Success Team. In this role, you will engage with customers through phone, email, and chat to educate and solve problems. You will provide excellent customer service by conducting root cause analysis and resolving issues, leveraging your skills and knowledge of SPS Commerce.Key ResponsibilitiesIdentify, research, and resolve customer issues, advocating for customer success and escalating to internal teams when necessary.Assist customers with education and issue resolution across various SPS Commerce products and services, handling issues from moderate to complex.Log and track customer interactions using the designated CRM, demonstrating agility by acting as a flex resource across multiple contact channels.Adhere to schedules to ensure availability for customer needs and adapt to changes as required .Location:In this hybrid role, you will be required to work onsite from our Melbourne office 2 days (Thursdays required) per week.Required QualificationsBachelor’s degree or equivalent combination of education and experience, with 1-3 years of customer support or technical/help desk experience.Strong verbal and written communication skills, with the ability to understand technical processes and data effectively.Excellent customer interaction and teamwork skills, proven organizational abilities, and proficiency with the Internet and Microsoft Office suite (Word, Excel, Outlook).Ability to work with minimal supervision in a fast-paced environment, manage multiple projects, and work off-peak hours, including evenings, weekends, and limited on-call shifts.Commitment To Our EmployeesAt SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at SPS Commerce by 2xGet notified about new Customer Support Analyst jobs in Burwood East, Victoria, Australia.Customer Support Specialist - 12 Months Fixed Term ContractMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 5 days agoB2B Customer Support Specialist - 10 month Fixed Term ContractCustomer Service Support Staff - MelbourneMelbourne, Victoria, Australia 3 hours agoMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoLaverton North, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoPosition Title: Contracts Administrator / Customer ServiceMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoOperations Support Analyst - Melbourne or MorwellMelbourne, Victoria, Australia 1 week agoSupport Analyst - Payments, Banking & POSMelbourne, Victoria, Australia 2 weeks agoDocklands, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoFreelance Luxury Brand Evaluator in Melbourne, AustraliaMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 days agoBusiness Support Coordinator (12 month fixed term)Melbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 2 months agoParkville, Victoria, Australia 21 hours agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr