Rowson's Plumbing Services is seeking a full time Junior Receptionist / Office Support to join our Cannington office.
This role suits someone with prior phone and customer service experience who is confident handling enquiries, screening calls, and supporting day-to-day office operations. You'll assist with job logging, scheduling support, and general administration while working closely with our trades and management team.
Minimum 6-12 months of phone and customer service experience is required.
This is a junior role with training provided, however it is not entry-level. Confidence on the phone, good judgement, and attention to detail are essential.
About the role:
* Be the first point of contact for clients, suppliers, and visitors
* Professionally handle and screen incoming phone calls and enquiries
* Manage the general admin email inbox and direct enquiries appropriately
* Intermediate computer skills required for managing emails and job systems
* Log new jobs and update job details in job management system (training provided)
* Assist with job scheduling, coordination, and client communication
* Track job progress, follow up outstanding items, and liaise with the trades team
* Process jobs for pricing, ensuring required documentation is attached for review
* Receipt purchase orders and assist with invoice reconciliation
* Provide general office and administrative support as required
Qualifications:
Reception experience required for this position
* Minimum 6–12 months experience in a phone-based customer service or reception role
* Confident, professional telephone manner with the ability to screen and prioritise calls
* Strong communication skills (verbal and written)
* Good judgement and attention to detail
* Comfortable using computers with intermediate skills in email and office systems
* Ability to learn and use a job management system (training provided)
* Well-organised with the ability to manage multiple tasks and follow up outstanding items
* Reliable, punctual, and able to work as part of a small, fast-paced team
* Experience in an office, trade, or service-based environment highly regarded
* Australian work rights required with unrestricted rights to work
* Drivers license required