Leading the Parts Team
The role of a Parts Manager is to oversee and manage a small team responsible for inventory management, workshop support, and customer service delivery.
Key Responsibilities:
* Develop and motivate the parts team to optimize performance and achieve departmental goals
* Ensure a premium customer experience across all channels through effective communication and timely issue resolution
* Manage stock levels, ordering, and inventory accuracy to minimize losses and maximize profitability
* Provide technical support to the workshop team by accurately interpreting parts information and optimizing productivity
* Achieve key performance indicators (KPIs) and financial targets by leveraging data-driven insights and strategic planning
* Nurture strong relationships with suppliers, customers, and internal teams to drive business growth and collaboration
* Maintain high standards of accuracy, organization, and compliance in daily operations
Essential Skills and Qualifications:
* Exceptional customer service and communication skills to resolve issues efficiently
* Excellent organizational and administrative abilities to manage complex tasks and deadlines
* High numerical accuracy and strong computer competency to ensure data integrity and precision
* Calm and professional approach under pressure to maintain composure and deliver results
* Proactive attitude and genuine team ethos to foster collaboration and drive success