Job Overview
The Screening Services Officer role offers an exciting opportunity to provide exceptional client service in a fast-paced environment. The successful candidate will be responsible for managing client inquiries, booking appointments, and maintaining accurate medical records.
Key Responsibilities:
* Provide high-level client service in a client-facing role.
* Book clients for screening mammogram appointments in a busy call centre environment.
* Answer general enquiries and client requests for information in accordance with established guidelines and procedures.
* Maintain medical records, including entering client information, symptoms, and family history into the electronic client information system.
* Process, distribute, and coordinate digital radiographic images for reading by radiologists.
* Prepare client files for multi-disciplinary review meetings.
* Liaise with health professionals on day-to-day administrative issues.
* Organize the retrieval of client paper files from archives as required.
* Typing medical imaging reports from digital dictation transcription software.
Requirements:
* Demonstrated experience in providing high-level client service in a client-facing role.
* Experience in working in a health service delivery environment, together with knowledge of medical data entry or the ability to acquire such knowledge.
* Demonstrated ability to work effectively and efficiently in a well-organized manner while focusing on detail in an environment subject to rapid change, work pressures, and deadlines.