About our mission:
We strive for a diverse and inclusive workforce that reflects the community we serve. Our mission is to support individuals with disabilities to live independently.
We are driven by our values of customer centricity, active listening, innovation, and delivering on promises.
About this role:
As a Customer Engagement Coordinator, you'll manage a portfolio of customers, ensuring a positive experience and securing funding to deliver tailored services.
You'll build strong relationships with customers and internal stakeholders through regular face-to-face meetings and video calls.
This hybrid role requires flexibility, with opportunities to work from home or at various offices. With comprehensive training and onboarding, you'll be equipped to deliver high-quality services to our customers.
A typical day may involve:
* Meeting with customers to discuss their needs and goals
* Providing case management for up to 90 customers
* Designing personalized options and creating opportunities with customers
* Promoting our services to potential and existing customers
* Maintaining open communication with stakeholders throughout the customer journey
We require:
* Experience in the disability sector, including funding and standards
* Knowledge of family dynamics and culturally sensitive issues
* A willingness to learn and share knowledge
* Previous experience promoting services to diverse customers
* A valid driver's license and private vehicle
* Certification in Disability Support (or willingness to work towards one)