Description
You will make an impact in the following ways:
* Co-ordinate administrative requirement primarily with Service team
* Create PO's for service team
* Processing invoices for service department
* Enter technician hours on jobs as required
* Administer customer online portals and training requirements for the service team
* Open jobs for service team as required with support from Service Advisor
* Gather and maintain information in centralised databases
* Attend meetings as required internal and external
* Assist with project related administration including forward ordering of parts and equipment as required, preventative maintenance and tooling.
To be successful in this role you will need the following:
* Proven significant experience in fast-paced customer service, handling diverse inquiries and ensuring satisfaction
* Understanding of service workflows
* Experience in service administration or scheduling; Strong data entry and system skills, especially with job management or ERP software
* Strong verbal and written communication skills for engaging with customers and stakeholders effectively
* Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
* Advanced computer skills in Microsoft Suite; training provided on other programs
* Technical Experience highly preferred
Responsibilities
Compensation and Benefits:
* Competitive salary + company benefits
* Participation in an annual variable compensation (bonus) program
* Salary continuance insurance
* Discounts with select private health insurance, PC software/hardware and a range of vehicles
* Annual remuneration reviews
* Safety equipment / PPE and uniforms provided
* a range of personal and professional benefits
Qualifications
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters.