Overview
Location: Adelaide, SASalary Package: NegotiableRole Highlight: Step into a senior specialist position playing a key role in accurate, compliant, and timely claiming.
Role OverviewThis senior-level role plays a key part within the claiming function, providing guidance and support to a team of Claiming Specialists. You will ensure accurate, compliant, and timely claiming under Support at Home and NDIS programs, contribute to funding reform initiatives and system transitions, and maintain revenue integrity. The role offers exposure to complex government-funded aged care and disability claiming processes, giving you the opportunity to make a significant impact on the organisation's operations during this important transition period.
Responsibilities
* Oversee complex, high-risk, and escalated claims across Support at Home and NDIS funding streams.
* Review care plans, service agreements, service delivery records, and supporting documentation to validate eligibility and accurate claiming.
* Approve claims, adjustments, and resubmissions within delegated authority.
* Investigate and resolve rejected, adjusted, or disputed claims with Services Australia, the NDIA, and internal stakeholders.
* Act as a subject matter expert, providing guidance, coaching, and training to operational, finance, and care teams.
* Maintain system and data integrity across client management, billing, and finance systems (Salesforce and Microsoft Dynamics F&O).
* Support continuous improvement initiatives, funding reform projects, and operational transitions.
* Collaborate with internal and external stakeholders to resolve claiming issues efficiently.
* Identify, escalate, and mitigate compliance and financial risks.
* Ensure all claiming activities meet legislative, regulatory, and audit requirements.
Candidate Profile
You are a consumer and participant-focused claiming professional who consistently demonstrates high integrity and professionalism in your work. You are adaptable and proactive, thriving in times of change and supporting funding reforms with a solutions-oriented approach. As a collaborative problem-solver, you can lead and support a team effectively during operational transitions, ensuring claiming processes remain accurate, compliant, and efficient. You combine technical expertise in Support at Home and NDIS claiming with strong interpersonal skills, building trusted relationships across teams while maintaining a focus on quality and compliance.
Key experience required
* Support at Home claiming experience
* NDIS claiming knowledge
* Homecare or aged care sector experience
* Salesforce and Microsoft Dynamics F&O proficiency
Culture & Benefits
This organisation offers a supportive, collaborative environment where employees are valued and purpose-driven work is celebrated. Joining the team provides the chance to contribute to meaningful services that help older Australians remain independent in their homes.
* 12-month contract with potential for permanent employment
* Competitive salary package + super
* Step into a senior-level specialist role within a stable, purpose-driven organisation
* Supportive and collaborative team environment
* Exposure to major regulatory changes and funding reform in the aged care sector
Apply Now
If this sounds like you, click Apply to submit your resume, or contact Shruthika Vijayakumar on 0481 603 075 or Harrison Mussell on 0466 618 716 for a confidential discussion.
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