Join to apply for the Technical Architect - ServiceNow role at Woolworths Group 4 days ago Be among the first 25 applicants Join to apply for the Technical Architect - ServiceNow role at Woolworths Group Get AI-powered advice on this job and more exclusive features. We are Woolworths Group. 200,000 bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. Welcome to Group Enablement Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience. What will you be doing Develop, maintain, and communicate high-level strategy & roadmaps for optimising the ServiceNow platform, ensuring alignment with organisational goals Accountable for the establishment, maintenance, and execution of best practices in ServiceNow architecture development, ensuring governance processes drive solution quality and meet organisational standards. Contribute to the development and enforcement of ServiceNow design principles, standards, and guidelines, ensuring alignment with IT and business strategies while reducing technical debt and optimising platform performance. Accountable for the integration designs of ServiceNow with other platforms and/or third party ServiceNow instances. Lead the design and development of ServiceNow solutions, with a specific focus on ITSM, ITOM, Security Operations ensuring they are built according to business requirements, organisational standards, and IT strategy, with a focus on leveraging out-of-the-box capabilities and supporting accuracy and completeness of the configuration management database (CMDB). Engage in hands-on ServiceNow platform development, including scripting, configuration, integration, and customization, to ensure solution feasibility and quality. Investigate and recommend opportunities for platform optimisation and innovation within ServiceNow, ensuring the organisation remains at the forefront of industry trends while enhancing the efficiency and effectiveness of the platform. We are Woolworths Group We are Woolworths Group. 200,000 bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week. If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless. Welcome to Group Enablement Our Group Enablement Teams are the Technology, Business Enablement, Value Chain, and Replenishment experts developing new capabilities and platforms for a better retail future. We’re the crucial link between our stores and the stock they need, the IT engine moving our business forward, the strategic connectors streamlining the way we work, and the forward thinkers using tech to transform the retail experience. Uniting cutting edge technology, data, and retail smarts, you’ll work behind the scenes, in the margins, and across every corner of the business – to uplift our capability, amplify our collective impacts, and revolutionise the customer experience. What will you be doing Solution Architecture Delivery: Develop, maintain, and communicate high-level strategy & roadmaps for optimising the ServiceNow platform, ensuring alignment with organisational goals Accountable for the establishment, maintenance, and execution of best practices in ServiceNow architecture development, ensuring governance processes drive solution quality and meet organisational standards. Contribute to the development and enforcement of ServiceNow design principles, standards, and guidelines, ensuring alignment with IT and business strategies while reducing technical debt and optimising platform performance. Accountable for the integration designs of ServiceNow with other platforms and/or third party ServiceNow instances. Lead the design and development of ServiceNow solutions, with a specific focus on ITSM, ITOM, Security Operations ensuring they are built according to business requirements, organisational standards, and IT strategy, with a focus on leveraging out-of-the-box capabilities and supporting accuracy and completeness of the configuration management database (CMDB). Engage in hands-on ServiceNow platform development, including scripting, configuration, integration, and customization, to ensure solution feasibility and quality. Investigate and recommend opportunities for platform optimisation and innovation within ServiceNow, ensuring the organisation remains at the forefront of industry trends while enhancing the efficiency and effectiveness of the platform. Stakeholder Engagement and Vendor Management: Cultivate strong relationships with key stakeholders, including Heads of Business Units, ServiceNow vendors to ensure alignment on architecture direction and platform priorities. Provide expert guidance and technology advice and work closely with product and process owners, assisting in the formulation of platform strategy, platform investments, and ServiceNow roadmap decisions. What will you bring 5 years experience working within the IT Industry/retail services or in technology consulting across multiple modules in ServiceNow Strong leadership skills & communications skills with the ability to relate to, negotiate with and influence senior stakeholders. Highly motivated and able to manage competing priorities. Desire for learning and continuous improvement. Ability to stay up-to-date with the ServiceNow platform and leverage new capabilities to support business needs ServiceNow Certified implementation specialist, ServiceNow certified Technical architect, ITIL Foundations V4, TOGAF certifications are desirable What will you experience Our Team Members are at the heart of everything we do, and we’re always looking for ways to support your career journey and reward great work: A flexible hybrid working environment Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work. A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network. A range of programs to help you prioritise and manage your well-being, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you. Everyone belongs at Woolworths Group Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential. We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Woolworths Group by 2x Sign in to set job alerts for “Technical Architect” roles. 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