CX Designer
About the Role
This is a pivotal CX Analyst position in our Customer Experience (CX) team, based in the Melbourne Head Office. You'll report to the DDX Insights & Performance Manager.
- Your mission is to transform complex consumer data into actionable insights and strategic recommendations.
- Conduct deep quantitative research to understand consumer behaviour and drive acquisition, loyalty, and CLTV initiatives.
- Develop and implement advanced analytical models (like propensity models) and dynamic audience segmentations.
- Design, build, and maintain interactive dashboards (e.g., Power BI) for efficient reporting.
- Champion data accuracy and compliance to enhance CX effectiveness and data-driven decision making.
- 14 month contract with possilbity of extension
About the Company
We are a global leader in our field, with a portfolio of strong brands and divisions.
- This role is critical for powering our various brands and divisions by building robust reporting
- You will be instrumental in driving strategic decision-making within the CX function and across the wider organisation
- We rely on you to enhance overall CX effectiveness and data-driven decision-making within the Group
- FMCG indsutry
Skills Required
You'll need a combination of analytical experience and technical expertise:
- Experience: Proven experience, typically 3-5+ years, in data analysis, reporting, and business intelligence, preferably in a CX or marketing analytics context
- Education: Bachelor’s degree in a quantitative field (e.g., Data Science, Business Analytics, Statistics)
- Modelling: Expertise in Python, R, and Excel for data manipulation and statistical modelling
- BI & Visualisation: Proficiency in tools like Power BI and Tableau
- Querying: Strong skills in querying languages including SQL and ETL processes like PowerQuery
Benefits
This is an chance to directly impact strategic outcomes and professional growth:
- Impact: Deliver actionable consumer insights that directly support brand and division strategies.
- Strategic Role: Enhance consumer acquisition, loyalty, and CLTV through robust behavioural modelling
- Innovation: Drive reporting automation and explore the application of Artificial Intelligence (AI) in CX analytics
- Collaboration: Work closely with senior leaders (Head of DDX Platform & Activation, Head of Customer Care) and directly with brands to deliver impactful recommendations.
Ready to turn complex data into competitive business advantage? Apply today or email julia.beaconsfield@randstad.com.au for a confidential discussion.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
📌 CX Designer
🏢 Randstad
📍 Melbourne