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Cx designer (melbourne)

Melbourne
Randstad
Designer
Posted: 6 October
Offer description

CX Designer

About the Role

This is a pivotal CX Analyst position in our Customer Experience (CX) team, based in the Melbourne Head Office. You'll report to the DDX Insights & Performance Manager.

- Your mission is to transform complex consumer data into actionable insights and strategic recommendations.

- Conduct deep quantitative research to understand consumer behaviour and drive acquisition, loyalty, and CLTV initiatives.
- Develop and implement advanced analytical models (like propensity models) and dynamic audience segmentations.

- Design, build, and maintain interactive dashboards (e.g., Power BI) for efficient reporting.

- Champion data accuracy and compliance to enhance CX effectiveness and data-driven decision making.

- 14 month contract with possilbity of extension

About the Company

We are a global leader in our field, with a portfolio of strong brands and divisions.

- This role is critical for powering our various brands and divisions by building robust reporting

- You will be instrumental in driving strategic decision-making within the CX function and across the wider organisation

- We rely on you to enhance overall CX effectiveness and data-driven decision-making within the Group

- FMCG indsutry

Skills Required

You'll need a combination of analytical experience and technical expertise:

- Experience: Proven experience, typically 3-5+ years, in data analysis, reporting, and business intelligence, preferably in a CX or marketing analytics context

- Education: Bachelor’s degree in a quantitative field (e.g., Data Science, Business Analytics, Statistics)

- Modelling: Expertise in Python, R, and Excel for data manipulation and statistical modelling

- BI & Visualisation: Proficiency in tools like Power BI and Tableau

- Querying: Strong skills in querying languages including SQL and ETL processes like PowerQuery

Benefits

This is an chance to directly impact strategic outcomes and professional growth:

- Impact: Deliver actionable consumer insights that directly support brand and division strategies.

- Strategic Role: Enhance consumer acquisition, loyalty, and CLTV through robust behavioural modelling
- Innovation: Drive reporting automation and explore the application of Artificial Intelligence (AI) in CX analytics

- Collaboration: Work closely with senior leaders (Head of DDX Platform & Activation, Head of Customer Care) and directly with brands to deliver impactful recommendations.

Ready to turn complex data into competitive business advantage? Apply today or email julia.beaconsfield@randstad.com.au for a confidential discussion.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 CX Designer
🏢 Randstad
📍 Melbourne

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