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Base pay range
$50.00/hr - $60.00/hr
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Delivery Leader for Advisory Services & Business Professional Recruiting
Service Now Reporting & Dashboard Consultant (2 Positions)
Location: Charlotte, NC or Minneapolis preferred - Remote potential
Type: 6 Month Contract-to-Hire (possibility to extend/convert)
Department: People Analytics (HR)
Summary:
Our client, a leading financial services organization, is seeking two experienced Service Now Reporting & Dashboard Consultants to design and build in-tool reporting and dashboards. These tools will help improve visibility into Service Now utilization by the client’s employees and service partners, enabling better operational insights and decision-making.
Key Responsibilities: Design, develop, and maintain customized reports and interactive dashboards within the Service Now platform.
Analyze utilization data to deliver actionable insights and recommendations to business stakeholders.
Collaborate with cross-functional teams including IT, business analysts, and service partners to gather reporting requirements and ensure solutions align with business needs.
Ensure data accuracy, integrity, and security within reporting solutions.
Troubleshoot and resolve Service Now reporting and dashboard issues.
Stay updated on Service Now platform enhancements and reporting best practices.
Required Qualifications: Proven experience designing and developing reports and dashboards within Service Now.
Strong understanding of Service Now modules, data structures, and reporting tools.
Proficiency with Service Now Performance Analytics and reporting features.
Knowledge of data visualization best practices within Service Now.
Excellent problem-solving skills and attention to detail.
Strong communication and collaboration skills.
Preferred Qualifications: Experience in large enterprise environments, preferably in financial services.
Familiarity with IT Service Management (ITSM) processes and Service Now workflows.
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Contract
Job function
Job function Analyst, Project Management, and Strategy/Planning
Industries Banking and Financial Services
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Inferred from the description for this job
Medical insurance
Vision insurance
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