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Remuneration will relate to experience and background
Experience in a similar role in Audiology or Allied services would be valued but not essential
Applications welcomed from applicants with strong customer service and administration skills
Melbourne Audiology Centre (MAC) are experts in hearing care having been in operation for more than 10 years. Their hearing centres cover much of Melbourne, with 9 locations across the metropolitan area.
MAC pride themselves on providing a high-quality service, a pleasant and professional experience and the latest products (at a range of prices) in a no-pressure environment. The service they provide is important for those who need it, making a real difference in people's lives.
Their customer service team are the backbone of the centre, assisting clients across a range of questions and assisting with varying queries they may have.
Customer Service Officer (CSO)
The CSO provides excellent customer service, supports clinical staff and completes general office administration duties. At all times, CSO's represent MAC's values of clinical excellence, exceptional client experiences and teamwork.
Key aspects of the role include:
Reception duties: (eg - greeting clients, responding to enquiries and scheduling and rescheduling appointments)
Supporting the clinical team: (eg - preparing and updating client files, ordering hearing aids and ensuring the correct aids are received and prepared for clinician, ensuring clinical rooms are well stocked)
Administration tasks (eg - invoicing, ordering and receiving stock, receiving payments, making claims with third party providers, enter notes and maintain files in the office management system)
Completing Minor hearing aid repairs: (eg Basic troubleshooting – of course, training will be provided)
About you:
Ideally, you have experience in audiology and therefore bring some knowledge of processes and systems. Otherwise you bring an enjoyment and desire to learn and an ability to grasp new systems and processes;
You are organised, can prioritise and have an eye for detail;
Excellent client service is second nature for you – clients know you can and will go the extra mile for them;
Your (written and verbal) communication and interpersonal skills are superb, you communicate clearly and with empathy;
You are a positive and proactive team member, who can be trusted to be left to your own devices and work autonomously, but you also love a team environment and contributing to the team; and
You are comfortable around technology and have strong computer skills.
What's in it for you?
Work for an established and values-driven audiology provider;
Be part of a collaborative, supportive, and growing team;
Opportunities for development and career progression; and
Make a genuine difference in the client experience and team outcomes.
To Apply -
Please include yourresume and a cover letter which details your suitability for this role.
We will be aiming to phone screen during the week commencing 30 June, so please apply as soon as possible.
Please click the link to apply.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? Do you have customer service experience? Do you have experience in administration? Do you have previous invoicing experience? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer? What's your expected hourly rate?
What can I earn as a Customer Service Representative
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